After-Sales Service & Technical Support

PRE-SALES TECHNICAL CONSULTING
& AFTER-SALES SERVICE:

including pre-plant measurement and design, training, etc., later remote support, logistics and packaging, product repair and maintenance, etc.

parts

AMF's dedicated customer service team provides equipment evaluations and spare parts or replacement recommendations to extend the life of your equipment and ensure that your systems are running at peak performance and minimizing downtime. With an extensive inventory of AMF Genuine Parts and strategic upgrade programs, we help bakeries maintain peak performance and extend the life of their bakery equipment.

Service Plan

Professional Consulting

Provide one-on-one professional consulting services, with experienced bakery machinery experts answering your questions about product performance, applicable scenarios, technical specifications and more.

‌Customized Solutions

Provide customized baking machinery solutions based on the specific needs of customers and the conditions of baking sites.

‌Fast Delivery

Promise to complete delivery within the specified time after order confirmation to ensure that customers can receive the products in time.

‌Logistics Tracking

Provide full-process logistics tracking services to keep customers informed of the transportation status of the order at any time.

‌Payment Diversification

Support multiple payment methods, including credit cards, Alipay, bank transfers, etc., to facilitate customers to choose the payment method that suits them best.

‌Installation and Debugging

Provide professional installation and debugging services to ensure that the baking machinery can operate normally and achieve the best use effect.

Warranty Period

Provide a warranty period of 1-1.5 years. During the warranty period, we will solve machine failure problems for customers free of charge. After the warranty, we will also actively provide help to ensure that the machine can be used for a long time.

FAQ

Q: How Long Does Production Take?

A: For standard orders available in inventory, production generally takes about 15 days after confirming details and receiving proofs and quotations.Customized order with baking solutions, the production time will takes longer to 2-3 months at least and we accept fast delivery request to catch the project deadline.
Q: Can You Customize Designs?

A: Yes, our professional design team can bring your ideas to life. Just feel free to share your concepts with us and we are happy to discuss together.
Q: Do You Offer 3D Kitchen Designs?

A: Yes, we provide 3D kitchen designs. Please send us your floor plan or layout for a tailored solution.We attention to research and execution of cutting-edge solutions applies to everything we can do.
Q: How Do You Ensure Quality?

A: Always a pre-production sample prior to mass production and 100% final inspection before shipment is always essential. We offer a two-year warranty, online technical support, and free spare parts under specific conditions if any problems arise.
Q: Do Your Products Have Certifications?

A: The majority of our products are certified with CE, also we accept to apply for CB,GS,UL,EMC,ETL,LVD,FDA,EMF, LFGB Certification to comply with the regulations of the local exporting country from worldwide customer.

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